Refund Policy

At EvolvMode, customer satisfaction is our priority. If you are not completely satisfied with your purchase, please review our refund policy below.

1. Eligibility for Refunds & Returns
Due to our dropshipping model, we only accept returns and refunds in the following cases:

✅ Defective or Damaged Items – If your item arrives damaged, defective, or incorrect.
✅ Wrong Item Received – If you receive a product that is different from what you ordered.
✅ Missing Items – If part of your order is missing.

⚠️ We do not accept returns or refunds for:
❌ Change of mind or buyer’s remorse.
❌ Incorrect size selection (please refer to our size charts before purchasing).
❌ Items that have been worn, washed, or altered.

2. How to Request a Refund or Return
If you meet the above criteria, follow these steps to request a refund:

1. Contact Us – Email us at support@evolvmode.com within 14 days of receiving your order.
2. Provide Proof – Attach photos/videos of the defective or incorrect item along with your order number.
3. Approval & Instructions – Once approved, we will provide return instructions (if applicable).

3. Refund Processing
Refund Method – Approved refunds will be issued to the original payment method.

Processing Time – Refunds are processed within 5 business days after approval.

Shipping Costs – Refunds do not include shipping fees unless the issue is due to our mistake.

4. Order Cancellations
Orders cannot be canceled or modified once they are processed.

Please double-check your order details before completing the purchase.

5. Late or Missing Refunds
If you haven’t received your refund within the expected timeframe:

1. Check your bank or PayPal account again.
2. Contact your credit card provider – it may take some time before your refund is officially posted.
3. If you’ve done all this and still haven’t received your refund, contact us at support@evolvmode.com

6. Exchanges
We do not offer direct exchanges.

If you receive a defective item, we will replace it or provide a refund.

7. Contact Information
For refund or return inquiries, reach out to us at:

📧 Email: support@evolvmode.com