FAQ

1. Ordering & Payment
Q: How do I place an order?
A: Simply browse our collections, add your favorite items to the cart, and proceed to checkout. Enter your shipping details, choose a payment method, and confirm your order.

Q: What payment methods do you accept?
A: We accept major credit/debit cards, PayPal, and other secure payment options displayed at checkout.

Q: Can I modify or cancel my order after placing it?
A: Unfortunately, once an order is processed, it cannot be modified or canceled due to our fast fulfillment process. Please double-check your details before completing the purchase.

2. Shipping & Delivery
Q: Where do you ship from?
A: We source our products from various global suppliers to offer unique fashion pieces. Your order may be shipped from different warehouses based on availability.

Q: How long does shipping take?
A: Estimated delivery times vary depending on your location, typically ranging from [X-Y] business days. You will receive a tracking number once your order is shipped.

Q: How much does shipping cost?
A: Shipping costs vary depending on your location and the shipping method chosen. Exact costs will be calculated at checkout.

Q: Do you offer international shipping?
A: Yes, we ship worldwide! However, shipping times and costs may vary depending on the destination.

3. Returns & Refunds
Q: What is your return policy?
A: We accept returns only for defective, incorrect, or damaged items. If you receive an issue with your order, please contact us within 30 days of delivery with proof (photos or videos).

Q: How do I request a refund or exchange?
A: Email us at support@evolvmode.com with your order details and proof of the issue. Once approved, we will provide return instructions.

Q: How long does it take to process refunds?
A: Once approved, refunds will be issued back to the original payment method within 5 business days.

4. Product Information
Q: How do I choose the right size?
A: Each product page includes a size chart to help you find the best fit. If you're unsure, contact us for assistance before placing an order.

Q: Are your products true to size?
A: Since our products come from different suppliers, sizing may vary. Please refer to the size chart for accurate measurements.

5. Account & Support
Q: Do I need an account to place an order?
A: No, you can check out as a guest. However, creating an account allows you to track orders and save your details for faster future purchases.

Q: How can I contact customer support?
A: You can reach us via email support@evolvmode.com or through our contact form on the website. We aim to respond within 24-48 hours.